Meet the cyclists sweating it out for Zomato’s sustainability goals

With nearly a fifth of all orders delivered on bicycles last fiscal, the food delivery company takes credit for bringing down its carbon footprint even as its riders get short shrift.

Close to midnight on 13 May, D* decided to head home. It was his first day as a bicycle delivery partner with Zomato, and he was dog-tired. The temperature had crossed 40°C that afternoon and he’d messed up his seventh order of the day—in New Delhi’s Chattarpur area. After mistakenly marking the order as “picked up” on the app, he had trouble locating the restaurant. The order was assigned to another partner.

At a traffic light, D held up his phone, bought just a month before, to get his bearings. In the blink of an eye it was gone, snatched …


Shivani Verma

Shivani is a former writer at The Morning Context. She reported and wrote on the intersection of society, technology and business. Before that, she wrote for Yesterday, our daily news product.