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Why customer service is so broken
For generations, companies have been trying to solve for customer service. A deep dive into why they continue to do a piss-poor job of it
16 December, 2019•34 min
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16 December, 2019•34 min
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Why (so many) Indians have stayed put in the UAE amid Iran war
Remittances show that many non-resident Indians may not want an immediate out, even as the threat of war looms large. We take a look at what is making them stay in the country.
