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Detailed stories on technology startups, business and economic current affairs.
For generations, companies have been trying to solve for customer service. A deep dive into why they continue to do a piss-poor job of it

For generations, companies have been trying to solve for customer service. A deep dive into why they continue to do a piss-poor job of it

Bistro may look like a response to Swiggy and Rapido’s 'budget' food delivery apps, but the similarities end at affordability—the playbooks are fundamentally different.
A Delivery Hero deal will hand the American company control of "Talabat", setting off a turf war with regional rivals in the small but lucrative market.
In light of the recent exits of top executives at Swiggy’s quick commerce business, we look at the reasons behind the departures and whether it’s impacting the business.
Bistro may look like a response to Swiggy and Rapido’s 'budget' food delivery apps, but the similarities end at affordability—the playbooks are fundamentally different.
A Delivery Hero deal will hand the American company control of "Talabat", setting off a turf war with regional rivals in the small but lucrative market.
In light of the recent exits of top executives at Swiggy’s quick commerce business, we look at the reasons behind the departures and whether it’s impacting the business.