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In being highly selective about granting payment aggregator permits, the central bank signals that it will settle for nothing less than an impeccable track record.

Editor's note: A little over a week ago, the Reserve Bank of India announced that it was planning to extend the payment aggregator/gateway licensing norms—usually called the PA/PG rules—to offline payment aggregators. In other words, firms that acquire merchants through physical card payment terminals (Pine Labs) or QR codes (Paytm) would also need to be authorized by the RBI if they are to carry on their operations or set up a new business. This pertains to the guidelines that the central bank had introduced in March 2020 to regulate payment aggregators and payment gateways. A payment aggregator under the RBI’s rules is what is commonly referred to as a payment gateway service or company, which processes payments for online businesses; the central bank reserves the term “payment gateway” specifically for technology service providers, rather than the companies processing payments. The announcement piqued my curiosity. It marks an overhaul of procedures—a new regulatory regime altogether—for the whole gamut of payment processors. With this, the central bank is setting high barriers to entry, thus tightening supervision. The tough eligibility criteria under the new PA/PG …
High returns, RBI-regulated comfort, and easy withdrawals drew investors in. Now, with repayments drying up, the fintech platform, its NBFC partner, and the regulator are pointing fingers—leaving customers to chase their own money.
Investors eager to ride India’s quick-commerce boom are already losing confidence in Swiggy. A Rs 7,300* crore war chest and little urgency, its restraint is starting to hurt.
The fintech’s financial services business has done reasonably well in Q4 FY26. But upping its lending game without the NBFC tag will be a tall task.