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The past two months have seen the founder and chief executive of the low-cost airline battle intense regulatory scrutiny and suspension of senior executives. While a smart management move has brought some peace, the airline’s troubles are far from over.
The increasing convergence of sales and service functions, with consequent non-stop pressure to meet targets, has seen employees jump ship in droves. This has the potential to adversely impact the financial institutions’ health.
Days after Vistara’s merger with Air India, the country’s largest airline is hoping to wean away some of the full-service carrier’s customers. The risk? Complicating its own business model.