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The country’s largest private sector bank has received brickbats from consumers and the regulator for its clunky and outdated systems. It seems to have learnt a lesson.

The RBI’s unusually harsh order raises deeper questions about management credibility—and whether investors should take assurances at face value.
The beleaguered lender outperformed larger rivals—and itself—on several metrics in FY26, but one-offs and a still weak retail engine keep its investors on edge.
The regulator’s proposals to introduce checks and safety features in instant payments, if implemented, may end up testing banks.