Furlenco is ghosting customers

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Editor's note: Harsha Vardhan and his flatmates decided to move houses early last year. Around the same time, Furlenco had just launched its annual subscription service UNLMTD and it seemed like a renter’s dream—up to 12 pieces of furniture for a fixed charge, with one free relocation and the flexibility to swap furniture within a month. They jumped on it and paid a lump sum of Rs 78,000, clarified that they would need the relocation service soon and went on their way. Eleven months later, Vardhan is frustrated.  Last month, Vardhan reached out to Furlenco and requested a relocation, about two weeks before a planned move to another flat. But the customer support response was quite surprising. “Our app is down and we don’t provide this service anymore,” said the person on the other end of the phone. Vardhan tried calling again, hoping to speak to another person. He spoke with three Furlenco representatives, all of whom said the same thing. A fourth suggested a way out: “You can cancel the subscription, we won’t refund you any money. We can partially refund …