Inside the chaos at Zomato

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Editor's note: Deepinder Goyal didn’t like the message. Or more specifically, a snapshot of a conversation privately exchanged between two Zomato executives. One of them, a fairly senior product executive, had disagreed with something Goyal had said or done and expressed the same to his colleague, who in turn shared the conversation with Goyal. He was not in the least bit pleased that a colleague had disagreed with his point of view. So he pulled up the executive, yelled at him and fired him—all in a day. Except that the next day, the team at Zomato realized that it needed the product executive after all. “He was managing, let’s just say, a really crucial element of the company tech and nobody checked if it could be maintained without him,” recalls a person in the know of the incident, who asked not to be named. “They called him up, and asked him to come back. He refused. I guess he had self-respect. Many just end up compromising since there are ESOPs involved.”  This is just the tip of the iceberg of what several …