saas
26 ARTICLES
Zomato unveils Nugget, an AI-powered customer support platform
The platform took three years to develop and is the first product from Zomato Labs
17 Feb 2025
The layoff problem of Freshworks and 1% Club
The two startups are seemingly doing well, leaving affected employees wondering about the real reason for the job cuts.
08 Nov 2024
Once full of promise, HR tech startup Darwinbox hits a rough patch
Amid a slowdown in the overall SaaS industry, the Hyderabad-based company is realizing that it may have overestimated the Indian HR tech market
01 Sept 2024
Rapido continues to defy all odds
Despite facing challenges around its business model, the ride-hailing platform has outpaced larger rivals, carved out a niche for itself, particularly in smaller cities, and joined the unicorn club.
29 Aug 2024
Can Freshworks become an American company?
The Chennai-founded SaaS company has been riddled with product and people issues ever since its IPO. Its new American CEO now has a lot to fix, build and rebuild.
23 May 2024
Uber seeks clarity on tax—and the future of ride-hailing in India
The likes of Rapido, Ola and Uber have recently been experimenting with a new business model, triggering existential questions and tax confusion.
11 Apr 2024
India’s SaaS story hits pause
Unlike other venture-funded sectors that were outright failures, SaaS has been able to create a few sustainable businesses. The sector, though, needs a fresh story.
30 Jan 2024
Unicommerce is an average business that needs investors but not their money
It should surprise no one that the story of this SaaS company, which recently filed draft papers for an IPO, continues to show signs of opportunism.
18 Jan 2024
The many lessons from failed Indian kirana tech startups
Not too long ago, several firms set out to bring neighbourhood stores online, hoping to fix pandemic-disrupted supply chains. Today, there’s a pervading sense that they misread the market.
14 Nov 2023
Zomato Q1 results: a surprise delivery
Zomato surprises investors, turning adjusted EBITDA and PAT positive in the June quarter. Also, Gupshup’s valuation markdown.
04 Aug 2023