Can Freshworks become an American company?

The Chennai-founded SaaS company has been riddled with product and people issues ever since its IPO. Its new American CEO now has a lot to fix, build and rebuild.

So here is Freshworks, caught up in a relentless pursuit of the American dream. One that has been eluding the company for a while now.

In 2021, when the software-as-a-service (SaaS) company got listed, it didn’t seem like it would have as difficult a trajectory going forward. In fact, its billion-dollar initial public offering had made Freshworks—and founder Girish Mathrubootham—a story that every Indian startup aspires to. A great exit for investors, check. The first in its sector to seek a listing on Nasdaq, check. And finally, a stellar debut on the stock market, check.

Almost three years later, …


Harveen Ahluwalia

Harveen is a co-founder at The Morning Context, and leads our Internet coverage, overseeing a team of reporters writing on startups and tech. She has previously worked as a media, consumer and tech reporter at The Ken and Mint. At The Morning Context, she writes on startups, venture capital, consumer and media businesses—from e-commerce to healthtech to streaming.

Editor, Internet