Oversize #13: The undeniable appeal of Microsoft Teams

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Editor's note: Microsoft Corp.’s technologies have been a major area of focus for Infosys Ltd for many years, cutting across sectors. Within the organization too, Infosys has always been on the ‘Microsoft stack’. When the COVID-19 pandemic necessitated remote working earlier this year, the company moved to Microsoft Teams for virtual meetings and collaboration. Infosys is now aiming at evolving its processes and usage as it prepares the ground for a future shift towards broader remote working, even beyond the pandemic. Infosys is not alone. Microsoft Teams has seen explosive growth in the last few months—globally as well as in India—as the pandemic necessitated remote working across small and medium businesses, diverse industry domains, academia, and elsewhere. It witnessed rapid adoption outside of digitally mature IT organizations as well. For example, as the lockdown impacted physical visits to hospitals, Fortis Healthcare implemented telephonic and video consultations using Microsoft Teams. (I wrote about Microsoft’s health play in India in Oversize a few months ago.) From just 13 million daily active users in July last year—a healthy milestone at the time—the service now boasts …