Faced with irate customers and vendors, can the car rental startup find the right mix to drive itself out of trouble?
When Naveen Sai made a booking on the Zoomcar app to rent a car and go from Mysuru to his hometown in Andhra Pradesh in April, the only hassle he was worried about was getting electronic passes to travel during the national lockdown.
However, things went south when Naveen’s e-pass got cancelled and he had to abort his Zoomcar booking. He waited for the refund—and continues to wait. “I had to make at least four bookings, and each time, it would get cancelled for many reasons. This has meant that Zoomcar owes me about Rs 86,000 in refunds. I am …
Nikhil used to a writer at The Morning Context. He is a graduate of the Asian College of Journalism, and has worked with several publications including the Deccan Herald, The Hindu and The Indian Express. He has reported on a wide range of topics, from technology to automotives to books.
nikhil@mailtmc.com