Inside the chaos at Wadia Group’s Go First

Even as the low-cost carrier faces customer ire, its delicate financial condition and questionable practices raise doubts about the conglomerate’s future in aviation.

Sharath Devaiah’s family vacation to the Maldives started off well, except for a two-hour delay of their Go First flight to Male. This was the first international trip of the Bengaluru-based family, which included Devaiah’s three-year-old son and his in-laws. 

But things went downhill the day before they were to fly back home. Their Go First flight, which was slated to take off at 3:15 pm on 17 November, was rescheduled to 3:20 pm the following day due to “operational reasons”. 

“I had to look for a hotel for the extra night’s stay. The airline folks never came back,” says …

Author

Prince M. Thomas

Prince leads the newsroom at The Morning Context as managing editor. A fascination with the written word has taken Prince to some of the leading newsrooms across the country, including The Economic Times, Dow Jones Newswires, Forbes India and Moneycontrol. In a career spanning 20 years, Prince has led teams, managed pages, projects and special editions, and has authored The Consolidators, published by Penguin Random House in 2017.

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prince@mailtmc.com

Mumbai

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Shivani Verma

Shivani is a former writer at The Morning Context. She reported and wrote on the intersection of society, technology and business. Before that, she wrote for Yesterday, our daily news product.

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shivani@mailtmc.com

Delhi