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Context is everything.
Detailed stories on technology startups, business and economic current affairs.
Detailed stories on technology startups, business and economic current affairs.
Snowballing customer ire has brought to the fore a deeper rot within the joint venture between the Tatas and Singapore Airlines, heightening the uncertainty on the airline’s future.
Editor's note: The customer thought she had heard it wrong. “Sorry?” the customer, whom we will call DS, asked the executive at the counter. “We have to cancel your ticket,” the executive repeated, without a blink of an eye. It was 30 December. DS was booked to fly to Dubai to be with her friends and relatives to usher in the New Year. But standing at the Vistara counter in Delhi’s Indira Gandhi International Airport, she could see the worst fears of a traveller coming true. DS, the executive said, was a US passport holder and despite her status as an Overseas Citizen of India (OCI), she couldn’t board the flight. According to the Ministry of Civil Aviation’s notification for bubble flights (operated as part of bilateral arrangements between countries in the absence of scheduled international flights that remain suspended because of the pandemic), only citizens of the UAE, India, Nepal and Bhutan are allowed to board flights to any of the emirates. DS was confused. “There wasn’t any communication of this when one booked the ticket. And I had already travelled …
Snowballing customer ire has brought to the fore a deeper rot within the joint venture between the Tatas and Singapore Airlines, heightening the uncertainty on the airline’s future.
Editor's note: The customer thought she had heard it wrong. “Sorry?” the customer, whom we will call DS, asked the executive at the counter. “We have to cancel your ticket,” the executive repeated, without a blink of an eye. It was 30 December. DS was booked to fly to Dubai to be with her friends and relatives to usher in the New Year. But standing at the Vistara counter in Delhi’s Indira Gandhi International Airport, she could see the worst fears of a traveller coming true. DS, the executive said, was a US passport holder and despite her status as an Overseas Citizen of India (OCI), she couldn’t board the flight. According to the Ministry of Civil Aviation’s notification for bubble flights (operated as part of bilateral arrangements between countries in the absence of scheduled international flights that remain suspended because of the pandemic), only citizens of the UAE, India, Nepal and Bhutan are allowed to board flights to any of the emirates. DS was confused. “There wasn’t any communication of this when one booked the ticket. And I had already travelled …
The two new chief executives at Air India and IndiGo come with contrasting reputations but face the same challenge—do their predecessors one better.
In a surprise move on Wednesday, the Tata Sons chairman announced he will exit Bombay House at the end of his tenure in February 2027. He leaves at what is one of the most crucial times for the group.
A regulatory easing could see the billionaire’s conglomerate move from running airports to owning an airline—an idea he is warming up to, with multiple options open.
The two new chief executives at Air India and IndiGo come with contrasting reputations but face the same challenge—do their predecessors one better.
In a surprise move on Wednesday, the Tata Sons chairman announced he will exit Bombay House at the end of his tenure in February 2027. He leaves at what is one of the most crucial times for the group.
A regulatory easing could see the billionaire’s conglomerate move from running airports to owning an airline—an idea he is warming up to, with multiple options open.
