The food and grocery delivery company let go of many customer support employees shortly after announcing an AI-powered customer support platform.
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With the rise of quick-commerce services, some apps now allow users to compare the prices of the same product across platforms.
Picking Zomato and Jio Financial Services for inclusion in the benchmark index is part of a larger trend where NSE opts for expensive stocks. Meanwhile, cheaper Chinese equities beckon investors.
With the food delivery business at a near standstill, Zomato needs its quick commerce arm to best the competition—no easy task when the top three players are neck and neck and more look to join the race.