Zomato lays off 600 customer support staff as food delivery growth slows down

The food and grocery delivery company let go of many customer support employees shortly after announcing an AI-powered customer support platform.

01 April, 20253 min
0
Banner image

Subscribe to read this story

We publish over 500 original, detailed stories every year on startups, corporates, stock markets and economic current affairs.

$99 for one year

SUBSCRIBE
Already have an account? Sign In

Not ready to subscribe? Sign up for a free account

We value our free readers. Read 100+ stories every year.

You may also like

Internet
Story image

Restaurants desperately seek a third alternative in food delivery

Long plagued by Zomato and Swiggy’s machinations, restaurateurs are now saddled with charges for unsolicited ads and promotional discounts. Can ONDC help them break the duopoly?

Internet
Story image

Five ways Zepto is deceiving you with dark patterns

The quick commerce app is testing limits on how far it can go before its users start noticing they are being manipulated and cheated.

Tech
Story image

Why quick-commerce price comparison apps won’t take off

With the rise of quick-commerce services, some apps now allow users to compare the prices of the same product across platforms.