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Context is everything.
Detailed stories on technology startups, business and economic current affairs.
Detailed stories on technology startups, business and economic current affairs.
It’s been a problem that’s cried out for a fix for the longest time. Organizations in highly regulated industries in India—with stringent compliance and data sovereignty requirements—have not been able to tap one of the industry’s leading contact centre as a service, or CCaaS, platforms.
CCaaS solutions are essentially used by customer service and telemarketing centres, employee service and support centres, help desks, and other types of structured communications operations commonly referred to as “call centres”.
That changes now. Last week, Genesys launched new cloud capabilities in India, allowing businesses to deliver digital-first customer experiences using its Genesys Cloud, an …
The country’s iron-fisted attitude to antitrust issues surrounding Big Tech’s use of generative artificial intelligence could have wide-ranging implications.
The American silicon giant has delivered abysmal financial results and is lagging behind the competition. In such a scenario, all buzz is good buzz.
The new policy has sparked concerns about the possibility of the Photoshop maker gaining unlimited access to user content in order to train its AI models.
