How Sandeep Bakhshi turned ICICI Bank into a goliath neobank

One of India’s largest banks has gone all in on a technology-first revamp of everything from internet banking to trade finance.

Early on in his stint as chief executive officer of ICICI Bank, Sandeep Bakhshi decided that he would use technology to transform—and clean up—one of India’s largest lenders. And he had no time to waste; the change had to start taking effect immediately. 

The Chanda Kochhar episode, which saw Bakhshi’s predecessor step down over allegations of fraud and undisclosed conflict of interest, had revealed serious corporate governance shortcomings at the bank. Many wondered if it could ever get over what was one of the most high-profile scams in Indian banking history. If customer and investor confidence were low, industry circumstances …


Advait Palepu

Advait is a financial journalist and a former writer at The Morning Context. Here, he wrote on India’s banks, the wider financial services industry and the fintech ecosystem. He has previously worked with the Economic and Political Weekly, Business Standard, BloombergQuint and MediaNama, where he covered everything from the Reserve Bank of India to fintech policy.