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The Yes Bank CEO ushers in a spate of changes in the retail banking business to stem its loss-making streak.

Big changes are afoot at Yes Bank.
In March-end, the Mumbai-based private lender let go of some key people. The list includes head of affluent and private banking Akshay Sapru, head of SME banking Dhaval Shah, head of fee business Sanjiv Roy and chief strategy officer Pankaj Sharma.
The exercise is intended at reorganizing the retail business—making it leaner and improving efficiency. And, it hasn’t come a moment too soon.
In January, we wrote about Yes Bank’s retail banking problem. Once seen as the mainstay of the bank’s turnaround, the vertical has recorded losses for almost two years on the …
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Aggressive expansion, continued dependence on its parent for business, and an adverse shift in the product mix weigh on profitability as well as investor sentiment.
The beleaguered lender outperformed larger rivals—and itself—on several metrics in FY26, but one-offs and a still weak retail engine keep its investors on edge.