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The pocket money app ditched a recognized bank in favour of a little-known non-bank entity to serve as its prepaid wallet partner. It has lost customers and credibility as a result.

The RBI’s unusually harsh order raises deeper questions about management credibility—and whether investors should take assurances at face value.
The regulator’s proposals to introduce checks and safety features in instant payments, if implemented, may end up testing banks.
Atanu Chakraborty’s resignation does not appear as damaging as the bank’s response to it. The ‘all is well’ narrative needs an independent audit.