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The Russian-origin cab app, while gaining traction in India for its bid-based fare model, faces questions about its customer support and safety measures.

The Mideast tech giant is scaling back verticals in Saudi Arabia and possibly rethinking global operations.
Shared rides seemed tailor-made for India’s congested cities. Yet, economics, trust and regulation kept the idea from scaling.
Snabbit, Pronto and Insta Help are pulling in users with speed and low prices. We begin by asking the most basic question: who is this service really for?