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The former CEO’s conservative approach helped him steer the bank through a difficult transition. But his reluctance to take on detractors and defend his team left him exposed when controversies erupted.

On Friday, 28 August, Sashidhar Jagdishan, the CEO of HDFC Bank, took a half-day off work. People who know him, and call him Sashi, say this is unusual. Few knew that Jagdishan, who was due for a third consecutive term as CEO, was wrestling with a decision: should he continue in the top job? He wanted the time off to clear his head and make up his mind.
The next morning, 29 August, he met the bank's part-time chairman, Rajiv Kumar, over breakfast and conveyed his decision. “It was the breakfast meeting with the chairman. This is where Sashi told …