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One97 Communications has seen so many twists and turns that it can be easy to miss how the company actually makes its money in 2021.

Editor's note: It is the season of tech IPOs. After Zomato, two digital payments companies, Paytm and MobiKwik, are all set to go public. Three days after Gurugram-based MobiKwik filed its draft red herring prospectus with the markets regulator, its much larger Noida-based rival filed its own DRHP—for a Rs 16,600 crore stock offering, billed as India’s biggest IPO ever. Last week, we at The Morning Context did a detailed breakdown of MobiKwik’s prospectus—which mainly revolved around their digital credit play. It only made sense for us to do a business-wise breakdown of Paytm, India’s most valuable fintech startup. A heads-up: Last month, we did a detailed analysis of Paytm (One97 Communications Ltd)’s 2020-21 annual report and financial statements. In that, we highlighted the missing pieces in the Paytm story—breaking down its business metrics and how to understand its segments. If you haven’t already read that piece, head here. Founded in 2009, Vijay Shekhar Sharma-led Paytm went from mobile recharges and bill payments to becoming India’s biggest digital wallet; in the years since, the company has seen aggressive diversification. You name it …
An NBFC licence and a string of approvals give the fintech firm a fresh shot at relevance. But patchy execution, intense competition and a stagnant core cast doubt on whether it can capitalize on the opportunity.
The fintech’s financial services business has done reasonably well in Q4 FY26. But upping its lending game without the NBFC tag will be a tall task.
The RBI’s unusually harsh order raises deeper questions about management credibility—and whether investors should take assurances at face value.