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Once considered a panacea for the bank’s troubles, the retail banking segment seems to have become a threat to the private lender’s profitability.

Teetering on the verge of collapse in 2020, Yes Bank became a rare comeback story as Prashant Kumar took up the baton and turned the Mumbai-based private lender around. Five years on, the chief executive and managing director faces yet another daunting challenge.
In the five quarters until September 2024, Yes Bank’s retail banking segment—a crucial focus area—hasn’t turned a profit even once. Instead, it has suffered losses worth almost Rs 2,000 crore.
This is no small matter. When Kumar took up the reins in 2020, the revamp was largely centred on the bank’s retail segment. The idea was to …
The beleaguered lender outperformed larger rivals—and itself—on several metrics in FY26, but one-offs and a still weak retail engine keep its investors on edge.
As Prashant Kumar’s term runs out, boardroom fault lines have left the lender with no clarity on its next CEO—spooking investors and drawing the RBI’s ire.
While the earnings have been encouraging, the real challenge lies in addressing the slowing deposit growth and leadership uncertainty.