Bounce and its customers need urgent rescuing

Sales of the company’s electric scooters are falling and customers are complaining about clogged after-sales service and an app that’s been offline since March.

For Bounce, the scooter rental startup turned electric vehicle manufacturer, things seem to be going from bad to worse.

For the past two months or so, customers who bought its Infinity scooters have been complaining that the companion mobile app doesn’t work. Several have expressed concerns on social media, asking if the startup was shutting down and leaving them without services or support.

Bounce co-founder and CEO Vivekananda Hallekere has been responding. “It's moving to a different cloud provider and the app should be up in two or three weeks,” he said with a smiling emoji, in reply to a …

Author

Samiksha Goel

Samiksha covered all things startups at The Morning Context. She joined us from The New Indian Express, where she wrote stories on the retail and food sectors. Prior to that, she had covered startups and written various business features in the Deccan Herald.

Writer

samiksha@mailtmc.com

Bengaluru