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Context is everything.
Detailed stories on technology startups, business and economic current affairs.
Detailed stories on technology startups, business and economic current affairs.
Partners working for the home services company are up against an opaque ratings system and a cancellation policy centred around meeting unreasonable expectations.
If you ever engage an Urban Company worker to fix a switchboard, or give a haircut, or unclog a drain, you might want to think twice about how you rate them. Some ratings, however well-intentioned, can cause the worker excessive stress and even jeopardise their work prospects.
The reason: The absurd standards of Urban Company’s customer-generated ratings system, which is now at the centre of a protest by its workers.
On 12 July, hundreds of Urban Company workers—who the firm calls partners—gathered in Gurugram, Bengaluru and Mumbai to protest against the home services app’s “loot” and “exploitation”. They wore black …
