Urban Company’s customer ratings are squeezing its workers

Partners working for the home services company are up against an opaque ratings system and a cancellation policy centred around meeting unreasonable expectations.

14 July, 202312 min
0
Urban Company’s customer ratings are squeezing its workers

You may also like

Business
Story image

Indian consumer startups end 2025 on a high. Next year may not be so easy.

Stories of great outcomes and easy funding kept the sector on its toes. The momentum is expected to continue going into 2026, but startups may need to rethink their strategy.

Internet
Story image

FabHotels pivoted to corporate travel for survival. Can it grow?

The challenges of running a budget hotel chain in India forced the decade-old company to quietly shift its focus to a travel management platform for corporate travellers. Now it must face challenges of another kind.

Business
Story image

Infra.Market is a hamster wheel looking at a make-or-break IPO

The construction material supply firm’s scale and profitability may appear shiny, but hide a stark truth. Its use of equity to fund working capital is playing with fire when bigger fish are eyeing its business.